FAQs

Take a look below at some of our most frequently asked questions. Can find the answer you were looking for? Contact Us.

 
 

When is my local first Steps Nursery open? . . .

We are open Monday to Friday from 7.30 a.m. to 6 p.m. each day. We operate all year round, with the exception of the week between Christmas and New Year.

How many staff will there be in the room with my child and what is the staff/child ratio? . . .

0 to 2 years - 1 staff member to every 3 children 2 to 3 years - 1 staff member to every 4 children 3 to 5 years - 1 staff member to every 8 children

How do I know my child will be safe and secure? . . .

All our staff undergo enhanced DBS checks before they are allowed to be with the children. In addition, two personal references are taken up prior to starting work with First Steps as well as a rigorous induction into the setting. New employees are also assigned an experienced practitioner as a mentor to help settle them into their new role. All of our team undergo regular safeguarding and paediatric first aid training.

All of the toys and equipment in the Nursery are of a high quality and regular Risk Assessments on equipment and procedures are carried out to ensure everything is maintained to the highest standard.

We carry out regular Fire Drills with the children, so that they become familiar with the routine and should we have an emergency, we will be able to clear the building quickly and safely.

Children must be signed in and out each day by a designated person (usually the parent/guardian). If a child is to be collected by a different person, (relative, friend etc), staff must be notified beforehand. We will not release a child to anyone unless we have confirmation from the parent that it is OK to do so along with a password.

What activities will the children be doing in the Nursery? . . .

Children are offered a mixture of different activities throughout the day, which will include creative play, activities to help with numeracy and literacy, construction and problem-solving, story time, dance and movement, rest and relaxation. There will also be plenty of opportunity for free play to allow children to be inventive and use their imagination. A copy of our planning for each room is available to view if required. Children are observed and assessed against the Early Years Foundation Stage for 0 to 5 years.

What will the children be given to eat and drink? . . .

Breakfast, lunch, high tea and snacks, will be offered to the children daily (depending on what time they are attending the nursery) and is included in the fees. We are particularly keen to offer the children a varied and healthy diet made where possible made from fresh produce.

What happens if my child is taken ill at the Nursery? . . .

If your child is taken ill at the Nursery, we will contact you immediately. Our staff are trained to give First Aid for minor injuries and we have comprehensive Policies and Procedures in place to deal with more serious emergencies.

What if my child is ill and cannot attend Nursery? . . .

If your child misses Nursery due to illness, unfortunately no refund can be made. In the interest of the other children, it is important that your child is well before returning them to the Nursery.

What happens if I am late collection my child? . . .

Sometimes parents are unavoidably delayed. Please let us know as soon as possible to avoid unnecessary concerns. Arrangements will be made to look after your child until you arrive. As a "one off" this situation is not a problem. However, in the event that you are repeatedly more than 15 minutes late collecting your child, we will have to make an additional charge to cover staff costs.

If I have a complaint, what should I do? . . .

We always want to hear if you or your child are unhappy with any aspect of the care that we provide. Please raise any concerns you have with your Nursery Manager who will endeavour to resolve your complaint to your satisfaction if possible. Should you still be unhappy, you can take your complaint further by contacting OFSTED directly. The Nursery Manager will be happy to give you their contact details.